Executive PA Services

Our clients are vital to our business, but your clients are vital to both your business and ours.

This is the flagship client service.  We work with people who wish to utilise many of the different skills that we bring to the table, from organising travel and Christmas presents, to researching legal documents and hiring new staff.

Improved time management - diary management and scheduling for you, your business and your clients.

Excellent customer service - your calls handled professionally by your own executive assistant. 

Incoming emails.  We can deal with those repetitive enquiries that you receive about your products and services or make sure every opportunity is acted upon and pursued as soon as it arrives

Improved cash flow - invoices created and sent on time and followed up proactively.

Improved supplier relationships - suppliers invoices paid on time and accurate records kept.

Correspondence, mailings, e-newsletters, e-marketing, including the creative element.

We can keep a stock of your stationery, create a company email account and a company telephone number for you.  Your customers will never need to know that your virtual assistant is not sat next to you in an office.

Website maintenance and / or creation.

Database management, creation and updating.

Most peole value a timely response when dealing with service providers and so do your clients and customers.  We can do that for you and while we are managing this in the background, you are where you should be, at the forefront of your business.

What value would this have for your business?  Enormous value.  We know this simply because our clients tell us so.

Transcription

Digital, analogue, audio, copy, video, DVD, any format - we'll transcribe it for you.

Transcription is probably the most difficult and time-consuming service to provide simply because of the variables involved.  Sound quality, sound format, length, number of speakers, acoustics - the list goes on.  However, it is also one of the services that Avocado PA and the girls that we work with to provide a dedicated transcription service, are fantastic at.  My typing speed is over 110 words per minute - I think the average is about 65, and because I have a brain and am willing to use it, can speed through transcription in half the time of other virtual assistants.  The other girls that I work with when required are all nearly as quick and just as willing. Turnaround time and accuracy is the Avocado motto.

Transfer your audio files via email or secure FTP.

We can transcribe from DSS, WAV, WMA, Sony MPV - well pretty much anything except vinyl really.

Your dictation will be transcribed into your document of choice and returned to you by FTP or email.

We have experience in an array of different industries including Legal and Medical, Medico-Legal, Chartered Surveyors, conferences, focus groups, market research and even Pilates instructor training sessions.

Call Handling

Professional telephone answering on behalf of your business.  Never miss an important call again.

This service is included as part of the executive PA service, but can be implemented as a stand alone service for the right client.  You have to be careful that your call handling service isn't just a human voicemail.  The person dealing with the calls should be knowledgeable about your business and preferably know where you are and what time you will be back (just like someone in your office would).  If the person taking your calls is telling callers that they don't know where you are or what time you will be back, it creates an even worse impression than if you just let the machine pick up the call.

Divert your calls to your virtual assistant, permanently / when you're out of the office / when you need uninterrupted time.

We can answer your calls in your company name and deal with them according to your wishes.

We can email you or text you the message or as a true personal assistant, action the call ourselves, book appointments, deal with enquiries, send information etc.

We can effectively call screen incoming calls for you by answering and then calling through to your office to see if you wish to take the call. 

We can advise on VOIP and virtual PBX systems to reduce the cost of calls in your office.

Telephone answering is vital to enable your virtual assistant to provide the most effective service to your business.  We need to be completely immersed in the every day function of your life or business to effectively manage your time.  Answering your phone and dealing with callers is perhaps the most effecive time management tool in freeing up your time.

Concierge Services

We do the legwork for you, researching, negotiating and securing the ideal gift or venue.

The best way to explain how this works is to give you an example.

One of my (Kelly's) clients needed an iPod a few years ago, back in the days when they were like hens teeth to come by.  Not only did he want the iPod, but he needed it for his girlfriend's birthday in three weeks time, wanted it gold-plating and then engraving.  I managed to eventually find an iPod (on eBay), bid for it and won (there was only one, which was slightly hairy during the last minute of the auction), had it electro gold-plated and then engraved with the exact font that the client wanted.  It was then couriered gift wrapped ready to go. 

This is the best example of how the concierge service works that I could think of.  It works the same with venues, travel arrangements, gifts, parties, bill payments, anything for which you would normally be required to invest a disproportionate amount of your time in doing.  We do it for you.

Web Services

Creative design and implementation, or management, updating and administration.  Let us make sure your website is an effective tool in your business.

Your virtual assistant, Kelly, has a lot of website experience, so we can offer our clients an effective integrated solution for your online presence, as well as the offline services.

We have an understanding of HTML, which helps when managing any site in whatever

We can create new content for your website, including images through the use of the Adobe Creative Suite.

We can manage your CMS / e-commerce and ensure that it is updated regularly.

We can provide you with an e-newsletter and the readership statistics to go with it.  We'll even source, research and write the articles for you.

Creation of blogs and social networking content.

Copy-writing and proof-reading.